Consequently, there is no standard scale that can be used for studies of patient satisfaction with doctor-patient communication. Aim. 1) to identify the level of patient satisfaction with doctor-patient communication in ambulatory care; 2) to explore factors associated with patient satisfaction with doctor-patient communication. Patients were surveyed immediately after consultations in the outpatient care units of the clinic.
Statistically significant association was found between patient satisfaction and patients' ethnicity, region and number of chronic diseases (p-value < 0.1). Patients were particularly satisfied with the shared decision-making aspect of the consultation (90%), as well as the delivery of information by doctors (87%). The aim of this pilot study is: 1) to identify the level of patient satisfaction with doctor-patient communication in outpatient care at the RDK "National Center for Neurosurgery", and 2) to identify factors related to patients' satisfaction with doctor-patient communication explore.
These questionnaires contain 3 parts with basic and medical information of the patients and a standardized scale for assessing patient satisfaction with doctor-patient communication. Bivariate logistic regression of patient satisfaction with doctor-patient communication as outcome with independent explanatory variables Patient satisfaction/communication variable. Furthermore, a multiple logistic regression analysis was performed for the result of patient satisfaction with doctor-patient communication, which included in the model all statistically significant variables obtained from the bivariate logistic regression analysis (Table 3).
Results of multivariate logistic regression of patient satisfaction with physician-patient communication as an outcome by ethnicity, region, and number of chronic diseases. Instead, we found that ethnicity, region, and number of chronic diseases showed some trends for statistically significant associations with patient satisfaction with doctor-patient communication. No relevant studies exploring patient satisfaction with doctor-patient communication were found for the East Kazakhstan region.
Further studies are needed to justify the relationship between the presence of chronic diseases, comorbidities and patient satisfaction with doctor-patient communication in ambulatory care. Scale of Patient Satisfaction with Doctor-Patient Communication adopted from the Royal College of General Practitioners (General Practitioners in Great Britain) was tested for reliability using Cronbach's alpha test, where it was equal to 0.983, with mean inter-item covariance equal to 2.148. So the scale has excellent internal consistency with questions constructed in a way that would give us consistent and meaningful results about patient satisfaction with doctor-patient communication.
Also, other independent variables can be added to derive other possible predictors or factors influencing patient satisfaction with doctor-patient communication in ambulatory care, such as the frequency of patient visits in particular. In this regard, doctor-patient communication plays an important role in patient satisfaction with consultations provided in ambulatory care. This pilot study validated and introduced a valid tool for measuring patient satisfaction with doctor-patient communication.
In general, patients were satisfied with doctor-patient communication in outpatient care at one of the clinics in Astana city, Kazakhstan.
Background information
Almaty city 2. Astana city 3. Akmola region 4. Aktobe region 5. Almaty region 6. Atyrau region 7. Karaganda region 8. Kostanay region. Making you feel at ease. being friendly and warm to you, treating you with respect; not cold or sudden). giving you time to fully describe your illness in your own words; without interrupting or diverting you). paying attention to what you are saying; not looking at notes or the computer while speaking).
Information about health
Patient satisfaction with physician-patient communication
Being interested in you as a whole person. asking/knowing relevant details about your life, your situation; not treating you like "just a number"). communicating that he/she correctly understood your concerns; not omitting or discarding anything). He seems genuinely concerned, connecting with you on a human level; not being indifferent or "detached"). having a positive approach and a positive attitude; being honest but not negative about your problems). answering your questions fully, explaining clearly, giving you the right information; Helping you take control. exploring with you what you can do to improve your own health; encouraging you rather than "lecturing"). Making an action plan with you. discussing options, involving you in decisions as much as you want to be involved; not ignoring your views).
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Пациенттің дәрігер мен пациенттің коммуникациясымен қанағаттануы
Общая информация
Информация о здоровье
Удовлетворенность пациентов коммуникацией врача и пациента
This study will identify the relationship between patient satisfaction and physician communication in outpatient care. I am conducting a survey among patients to determine patient satisfaction with the doctor – patient communication in ambulatory care at the JSC “National Center for Neurosurgery” and to identify factors associated with patient satisfaction with the care provided. Such research is important for improving physician-patient communication, which will subsequently increase patient engagement and adherence, influence patient satisfaction and healthcare utilization, and improve healthcare quality of the JSC “National Center for Neurosurgery” and other medical institutions in the US will improve. the future.
No risks are expected that are greater than you would normally encounter in your daily life. Your personal data will not be associated with your name in any way and will be kept confidential. You will not be penalized in any way for deciding to stop participating at any time.
If you have any questions later, you can contact the researcher, student of Master of Public Health at the School of Medicine of Nazarbayev University.
